How can we support ING in a human-centred way improving services in the financial industry?
ING is preparing for the future whatever the speed of change. With facilitation of DesignThinkers we accelerated an innovation process that embeds the users’ perspective in product & service development and successfully combining Lean, Agile & Scrum with Design Thinking. In order to enable ING to bring relevant solutions to the market faster.
ACCELERATORS, CAPABILITY & TEAM BUILDING
1000+ PEOPLE REACHED
THE NETHERLANDS, SPAIN, GERMANY & ROMANIA
How can we support the Global Coca-Cola HR Department in redesigning its employee services?
DesignThinkers facilitated the redesign of Coca-Cola HR & the employee ecosystem. How can we demonstrate a human touch in the digital world we work in? Resulting in improved service scenarios for hiring and on-boarding for new Coca-Cola employees worldwide. The main outcome is a set of prototypes & roadmaps on how to implement these pilots.
ACCELERATORS, PROCESS DESIGN & REMOTE COACHING
500+ PEOPLE REACHED
EMEA, USA & BALTIC STATES
How can we improve the service delivery by using customer journey mapping as a redesigning tool?
The main objective for DesignThinkers included training and coaching a team of marketing specialists and managers of MOS Burger. Providing facilitation for qualitative research in a co-creation setting and designing new innovative future customer journey scenarios. To underpin its focus on helping the Taiwanese service industry become more innovative.
QUALITATIVE RESEARCH & CJM DEVELOPMENT
500+ PEOPLE REACHED
TAIWAN & JAPAN
How can we stimulate a human-centred attitude within Randstad to optimize client relationships?
Randstad brings clients back in the spotlight by opening The Kitchen, a creative space where employees can experiment with various ingredients to optimise the customer experience. Cooperation with DesignThinkers led to a solid foundation for a tailor-made training programme, including toolkit, followed by a long-term strategy and coaching on the job.
CREATIVE SPACE, CAPABILITY BUILDING & IMPLEMENTATION
350+ PEOPLE REACHED
How can we improve the employee experience of Cartier by adapting their working environment to their functional x emotional needs?
DesignThinkers Academy and Cartier worked together on a project closely related to the employee experience: the working environment. Cartier Benelux is based in one prestigious building in the center of Amsterdam.
“The design sprint with top professionals from DesignThinkers and the hands-on approach inspired my work as a human-centered design consultant.”
Alexander Faga, SWISSCOM
Thomas de Bresser
Thomas, Managing Partner DT Agency, has been working in the field of innovation, service design and business transformations for corporates like Innogy, Philips and Canon and many more across the globe.
Pedro is Head of Global Accounts for DesignThinkers and proud to have delivered projects and trainings for corporations such as Coca-Cola, Nespresso, IBM, SAP & many more.
Tim, Co-Founder of DesignThinkers, has extensive experience in designing and implementing product/service concepts, holding a MBA & MSc in Business and Financial Management.
Marjo is Managing Partner and Co-Founder at DesignThinkers. She holds a MSc in International Sociology & a Master of Arts in human-centered design.
Ilana van de Boel
Ilana, Program Manager, is responsible for the international development of DesignThinkers and has worked with global clients such as Boston Consulting Group, British Council and ABN AMRO.
Alwin has also supported numerous start-ups, scale-ups, as well as consulting in corporates, in the field of co-creation, customer experience and brand strategy. He knows how to merge Design and Business in a human-centered approach.
Maarten Jurriaanse is an associate partner of Design Thinkers Group. He is a designer at heart with a natural curiosity to learn and understand how to improve human experiences. He facilitates teams and teaches regularly at Universities about DT.
Lacramioara, Co-Founder and Facilitator at DesignThinkers Eastern Europe, translates insights through co-creation sessions to identify solutions for a happy customer.
Adela, Co-Founder and Facilitator at DesignThinkers Eastern Europe, is an experienced business consultant teaching entrepreneurship and leadership within corporate environments.
Jeroen van der Weide
Jeroen, Senior Facilitator, has a MA in Dutch Theatre, Film & Communications. Facilitating teams and designing creative processes, brainstorm and positioning sessions.
Marcello, Service Designer, finds himself at the intersection of Design Thinking Research and Visualizations to adress complex problems in a human-centred way.
Hui Ling Fu
Ling, Service Designer, works on the development of our digital touch points and services, while keeping a strong focus on the clients’ perspective.
Layth, Managing Partner at DesignThinkers Dubai has diverse experience in assisting organisations in achieving excellence through innovation.
Daphne is Service Designer and Project Manager at DesignThinkers, working on optimizing internal processes and updating course materials to keep moving forward.
Leon van Kervel
Leon, business architect, creates high level overview and at the same time deep insight in responsibilities, commitments and information flows between co-workers and stakeholders.
Kyra, Marketing & Event Manager, responsible for our annual DT Conference and all marketing communications of DesignThinkers world wide.
Jennifer is Executive Officer of the DesignThinkers Academy Head Office. She is our first person of contact and coordinates all our Academy courses.
Arnoud is an experienced coach & facilitator. He set-up a global Design Thinking program within Procter & Gamble’s Global Business Services organization.
Marjolein van Eersel
Marjolein has a solid expertise in embedding innovative mindsets and ways of working in corporate environments, specifically in Pharma.
Els is a trend researcher with over fifteen years of experience in spotting and analysing seeds of change for (inter)national clients, from non-profit to commercial.
Christof is Chief Design Officer of the Design Thinking Centre in Amsterdam, giving space to reflect, co-create and seek change & innovation.
Anne-Marie is our Chief Executive Officer, responsible for managing and developing our Curriculum to ensure it achieves the highest possible standards of excellence.
Marc is the Co-Founder and CEO of More than Metrics, a company creating software for service design. He helps organizations to sustainably embed service design in their processes & culture.
The DesignThinkers Newsletter is the easiest way to keep up-to-date with the courses and events organized by us and also by members of the DesignThinkers Network, working in the Design Thinking and Innovation field all around the globe.
We will inspire you with articles, publications and videos. Please reach out to us if you would like to contribute to the next issue. We are always looking for interesting content to share.