How can we support ING in a human-centred way improving services in the financial industry?
ING is preparing for the future whatever the speed of change. With facilitation of DesignThinkers we accelerated an innovation process that embeds the users’ perspective in product & service development and successfully combining Lean, Agile & Scrum with Design Thinking. In order to enable ING to bring relevant solutions to the market faster.
ACCELERATORS, CAPABILITY & TEAM BUILDING
1000+ PEOPLE REACHED
THE NETHERLANDS, SPAIN, GERMANY & ROMANIA
How can we support the Global Coca-Cola HR Department in redesigning its employee services?
DesignThinkers facilitated the redesign of Coca-Cola HR & the employee ecosystem. How can we demonstrate a human touch in the digital world we work in? Resulting in improved service scenarios for hiring and on-boarding for new Coca-Cola employees worldwide. The main outcome is a set of prototypes & roadmaps on how to implement these pilots.
ACCELERATORS, PROCESS DESIGN & REMOTE COACHING
500+ PEOPLE REACHED
EMEA, USA & BALTIC STATES
How can we improve the service delivery by using customer journey mapping as a redesigning tool?
The main objective for DesignThinkers included training and coaching a team of marketing specialists and managers of MOS Burger. Providing facilitation for qualitative research in a co-creation setting and designing new innovative future customer journey scenarios. To underpin its focus on helping the Taiwanese service industry become more innovative.
QUALITATIVE RESEARCH & CJM DEVELOPMENT
500+ PEOPLE REACHED
TAIWAN & JAPAN
How can we stimulate a human-centred attitude within Randstad to optimize client relationships?
Randstad brings clients back in the spotlight by opening The Kitchen, a creative space where employees can experiment with various ingredients to optimise the customer experience. Cooperation with DesignThinkers led to a solid foundation for a tailor-made training programme, including toolkit, followed by a long-term strategy and coaching on the job.
CREATIVE SPACE, CAPABILITY BUILDING & IMPLEMENTATION
350+ PEOPLE REACHED
How can we improve the employee experience of Cartier by adapting their working environment to their functional x emotional needs?
DesignThinkers Academy and Cartier worked together on a project closely related to the employee experience: the working environment. Cartier Benelux is based in one prestigious building in the center of Amsterdam.
“The design sprint with top professionals from DesignThinkers and the hands-on approach inspired my work as a human-centered design consultant.”
Alexander Faga, SWISSCOM
Thomas de Bresser
Thomas, Managing Partner, with experience in innovation, service design and business transformations for corporates such as Innogy, Philips and Canon.
Pedro, Head of Global Accounts, is proud to have delivered projects and trainings for corporations such as Coca-Cola, Nespresso, IBM, SAP & many more.
Tim, Co-Founder of DesignThinkers, has extensive experience in designing service concepts, holding a MBA & MSc in Business and Financial Management.
Marjo is Managing Partner and Co-Founder of DesignThinkers. She holds a MSc in International Sociology and a postgrad in human-centered design.
Ilana van de Boel
Ilana, Client Strategy Lead, is first point of contact for clients and in charge of the development of our incompany services, with a MA in Cultural Management.
Alwin is an experienced innovator within corporate environments and hospitality industry with focus on co-creation, customer experience and brand strategy.
Lacramioara, Co-Founder of DesignThinkers Eastern Europe, has a background in Market Research, translating insights into solutions for happy customers.
Adela, Co-Founder of DesignThinkers Eastern Europe, is an experienced business consultant teaching leadership in corporate environments.
Jeroen van der Weide
Jeroen, Senior Facilitator, facilitates teams and designs creative processes and sessions. He is a creative thinker with a MA in Dutch Theatre, Film & Communications.
Marcello is UX Researcher & Designer, focusing on Research and Visualizations. He has a degree from TU Delft and Politecnico Milan.
Leon van Kervel
Leon, business architect, creates high level overview and deep insight in responsibilities and information flows between co-workers and stakeholders.
Layth, Managing Partner at DesignThinkers Dubai, has diverse extensive in assisting organizations to achieve excellence through innovation.
Daphne, Service Development Lead, optimizes course content and facilitates (online) programs. She has a MA in Concept Development & Trend Research.
Anne-Marie is our Chief Executive Officer, responsible for managing and developing our services to ensure it achieves the highest possible standards of excellence.
Kyra, Marketing & Event Manager, is responsible for the organization of our annual DT Conference and all marketing and communications of DesignThinkers.
Hui Ling Fu
Ling, Service Designer, works on the development of our digital touch points and services, while keeping a strong focus on the clients’ perspective.
Arnoud is an experienced coach & facilitator. He set-up a global Design Thinking program within Procter & Gamble’s GBS organization.
Marjolein van Eersel
Marjolein, Senior Facilitator, has a solid expertise in embedding an innovation mindset, process, tools and ways of working in global corporate environments.
Els is a Trend Researcher with over fifteen years of experience in spotting and analyzing seeds of change for (inter)national clients, from non-profit to commercial.
Christof is Chief Design Officer of the Design Thinking Centre in Amsterdam, creating space to reflect, co-create and seek change & innovation.
Maarten is an associate partner of Design Thinkers with a background in design agencies, specializing in branding, identity, communications strategy & user experience.
Marc is the CEO of More than Metrics, creating software for service design. He helps organizations to embed service design in their processes & culture.
The DesignThinkers Newsletter is the easiest way to keep up-to-date with the courses and events organized by us and also by members of the DesignThinkers Network, working in the Design Thinking and Innovation field all around the globe.
We will inspire you with articles, publications and videos. Please reach out to us if you would like to contribute to the next issue. We are always looking for interesting content to share.