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Employee Experience Design

The most impactful and sustainable way to improve employee experience, to ultimately build and maintain a happy efficient workforce, and turn employees into ambassadors. Together, let’s amplify the impact of HR through human-centered design principles, while enhancing the long-term employee experience.

We specialize in creating future-proof, agile organizations by transforming employee experience through impactful and sustainable strategies. We combine Design Thinking with HR expertise to provide your teams with the tools and skills to identify and seize opportunities. By building on your organization’s strengths, we guide you and help you cultivate motivated, innovation-ready teams and foster essential connections, ensuring a thriving employee experience that propels your business forward.

Putting the human factor back into HR.

So, how might we improve your Employee Experience to attract and retain the right talent? Together, we identify key opportunities  & define the steps to viable solutions to bring your Employee Experience to a higher level. Overall, we sow the seeds for a people focused high-performance culture.

What we provide

We work on three levels to enhance your Employee Experience. First, we focus on content, where we combine data and qualitative employee research to identify key opportunities and design viable solutions to elevate your Employee Experience. Second, we build capability by enhancing your team’s skills, enabling them to continually design and improve the Employee Experience in a relevant and responsive manner. Third, we cultivate a culture that fosters a people-focused, innovative, high-performance environment. With our global Employee Experience Center in London, we continually expand our practical expertise for you to leverage.
Services we provide
We work on three levels to enhance your Employee Experience. First, we focus on content, where we combine data and qualitative employee research to identify key opportunities and design viable solutions to elevate your Employee Experience. Second, we build capability by enhancing your team’s skills, enabling them to continually design and improve the Employee Experience in a relevant and responsive manner. Third, we cultivate a culture that fosters a people-focused, innovative, high-performance environment. With our global Employee Experience Center in London, we continually expand our practical expertise for you to leverage.
We work on three levels to enhance your Employee Experience. First, we focus on content, where we combine data and qualitative employee research to identify key opportunities and design viable solutions to elevate your Employee Experience. Second, we build capability by enhancing your team’s skills, enabling them to continually design and improve the Employee Experience in a relevant and responsive manner. Third, we cultivate a culture that fosters a people-focused, innovative, high-performance environment. With our global Employee Experience Center in London, we continually expand our practical expertise for you to leverage.
Grounded in its vision to connect with heritage, Michelin fosters co-creation and encourages agile employee participation. DT supports Michelin's global team to create a people-centric EX approach, equipping local HR teams with the tools to develop a successful, long-term employee experience. Our EX experts combine toolkit design with on-the-job facilitation, working locally to instill a people-centric approach while delivering immediate HR project results.
Michelin EX
Grounded in its vision to connect with heritage, Michelin fosters co-creation and encourages agile employee participation. DT supports Michelin's global team to create a people-centric EX approach, equipping local HR teams with the tools to develop a successful, long-term employee experience. Our EX experts combine toolkit design with on-the-job facilitation, working locally to instill a people-centric approach while delivering immediate HR project results.
Grounded in its vision to connect with heritage, Michelin fosters co-creation and encourages agile employee participation. DT supports Michelin's global team to create a people-centric EX approach, equipping local HR teams with the tools to develop a successful, long-term employee experience. Our EX experts combine toolkit design with on-the-job facilitation, working locally to instill a people-centric approach while delivering immediate HR project results.
ING is preparing for future-proof innovation. Therefore, with facilitation by DesignThinkers, we accelerated an innovation process that embeds the users’ perspective in product & service development. As a result, we successfully combined Lean, Agile & Scrum with Design Thinking. In this manner, we empowered ING to bring relevant solutions to the market faster.
ING Training
ING is preparing for future-proof innovation. Therefore, with facilitation by DesignThinkers, we accelerated an innovation process that embeds the users’ perspective in product & service development. As a result, we successfully combined Lean, Agile & Scrum with Design Thinking. In this manner, we empowered ING to bring relevant solutions to the market faster.
ING is preparing for future-proof innovation. Therefore, with facilitation by DesignThinkers, we accelerated an innovation process that embeds the users’ perspective in product & service development. As a result, we successfully combined Lean, Agile & Scrum with Design Thinking. In this manner, we empowered ING to bring relevant solutions to the market faster.
 

Cartier | Future Employee Experience in Luxury retail


The Employee Journey project at Cartier involved participants from different departments of their global organization. This was essential in order to allow the co-creation of shared solutions. As a result, in a learning-by-doing manner, participants were guided through a Design process that enabled them to visualize future scenarios. The project was executed on a global level, involving teams in the Paris, New York and Amsterdam offices. Working with a human-centered perspective resulted in more extensive changes than imagined at the start: aside from redesigning the physical working space, we embedded employees’ emotions and attitude into the new design.
Cartier training
 

Cartier | Future Employee Experience in Luxury retail


The Employee Journey project at Cartier involved participants from different departments of their global organization. This was essential in order to allow the co-creation of shared solutions. As a result, in a learning-by-doing manner, participants were guided through a Design process that enabled them to visualize future scenarios. The project was executed on a global level, involving teams in the Paris, New York and Amsterdam offices. Working with a human-centered perspective resulted in more extensive changes than imagined at the start: aside from redesigning the physical working space, we embedded employees’ emotions and attitude into the new design.
 

Cartier | Future Employee Experience in Luxury retail


The Employee Journey project at Cartier involved participants from different departments of their global organization. This was essential in order to allow the co-creation of shared solutions. As a result, in a learning-by-doing manner, participants were guided through a Design process that enabled them to visualize future scenarios. The project was executed on a global level, involving teams in the Paris, New York and Amsterdam offices. Working with a human-centered perspective resulted in more extensive changes than imagined at the start: aside from redesigning the physical working space, we embedded employees’ emotions and attitude into the new design.
 

Coca Cola | Robust employee services using Design Thinking


Our collaboration with Coca-Cola was an interesting case of Design Thinking in HR. DesignThinkers facilitated the redesign of Coca-Cola HR; the employee ecosystem. How can we demonstrate a human touch in the digital world we work in? We facilitated Design Councils consisting of Coca-Cola employees and Coca-Cola Human Resource professionals. This was a co-creation effort to explore the Coca-Cola Global business Services eco-system and opportunity areas for improving services and design improved Service Scenarios especially for hiring and on boarding of new Coca-Cola employees. The main outcome is a set of Prototypes & Roadmaps on how to implement the Pilots.
Coca Cola Training
 

Coca Cola | Robust employee services using Design Thinking


Our collaboration with Coca-Cola was an interesting case of Design Thinking in HR. DesignThinkers facilitated the redesign of Coca-Cola HR; the employee ecosystem. How can we demonstrate a human touch in the digital world we work in? We facilitated Design Councils consisting of Coca-Cola employees and Coca-Cola Human Resource professionals. This was a co-creation effort to explore the Coca-Cola Global business Services eco-system and opportunity areas for improving services and design improved Service Scenarios especially for hiring and on boarding of new Coca-Cola employees. The main outcome is a set of Prototypes & Roadmaps on how to implement the Pilots.
 

Coca Cola | Robust employee services using Design Thinking


Our collaboration with Coca-Cola was an interesting case of Design Thinking in HR. DesignThinkers facilitated the redesign of Coca-Cola HR; the employee ecosystem. How can we demonstrate a human touch in the digital world we work in? We facilitated Design Councils consisting of Coca-Cola employees and Coca-Cola Human Resource professionals. This was a co-creation effort to explore the Coca-Cola Global business Services eco-system and opportunity areas for improving services and design improved Service Scenarios especially for hiring and on boarding of new Coca-Cola employees. The main outcome is a set of Prototypes & Roadmaps on how to implement the Pilots.

Do you recognize this challenge?

We tackle these challenges combining the best of two worlds:

We tackle these challenges combining the best of two worlds:

We tackle these challenges combining the best of two worlds:

Let’s make your employees happy, today.

Sounds good? Our services can help address your strategic HR challenges.

Our 2-day EX Design Sprint allows us to tackle one of your specific EX-related issues. For a broader assessment, our DT EX Assessment puts the thermometer into your organization, evaluating your EX from both an HR and overall organizational perspective. If your team needs to build foundational EX design skills, our DT EX Training can equip them with the necessary knowledge and mindset. Finally, for a comprehensive EX overhaul, our Full EX Design project guides you through the entire process, working closely with your organization.

Employee Experience Assessment

A lightweight approach to provide shared insight in your HR performance and discover immediate opportunities for improvement.

A robust HR or EX strategy begins with an inspiring vision that must be translated into a strategy targeting the most impactful HR challenges. Often, maintaining HR processes consumes most of the effort and focus, risking tunnel vision or HR blind spots. The EX Assessment is a digital survey covering the entire HR spectrum, emphasizing the experiences of the people involved. The assessment results are delivered visually, highlighting key insights and benchmarking against similar organizations and best-in-class EX performance. This foundation helps refine your HR and EX strategy, planning focused initiatives for maximum impact.

Our approach begins with an intake session, in which we collaboratively determine survey participants, ensuring the inclusion of key HR functions, senior leadership, and employees from various organizational areas. The survey is then deployed digitally, with optional in-depth interviews providing additional contextual insights. Finally, we facilitate a strategic session to assess the results and ensure they inform an effective employee experience (EX) strategy.
Employee Experience Assessment
Our approach begins with an intake session, in which we collaboratively determine survey participants, ensuring the inclusion of key HR functions, senior leadership, and employees from various organizational areas. The survey is then deployed digitally, with optional in-depth interviews providing additional contextual insights. Finally, we facilitate a strategic session to assess the results and ensure they inform an effective employee experience (EX) strategy.
Our approach begins with an intake session, in which we collaboratively determine survey participants, ensuring the inclusion of key HR functions, senior leadership, and employees from various organizational areas. The survey is then deployed digitally, with optional in-depth interviews providing additional contextual insights. Finally, we facilitate a strategic session to assess the results and ensure they inform an effective employee experience (EX) strategy.

Design Sprint​

Tackle a specific HR challenge together

Often day-to-day HR operations limit our bandwidth to tackle some of the more strategic HR challenges Our EX sprint is the high energy push to break through that impasse. Together we tackle your HR challenge and bring it to tangible results quickly! The session is designed to rapidly generate insights and develop potential solutions.

Outcomes:

  • •    Validated improvement opportunities
  • •    Prioritized concept solutions
  • •    Definition of a living labs pilot plan to
          start making impact immediately​

Design Sprint​

Tackle a specific HR challenge together

Often day-to-day HR operations limit our bandwidth to tackle some of the more strategic HR challenges Our EX sprint is the high energy push to break through that impasse. Together we tackle your HR challenge and bring it to tangible results quickly! The session is designed to rapidly generate insights and develop potential solutions.

Outcomes:

  • •    Validated improvement opportunities
  • •    Prioritized concept solutions
  • •    Definition of a living labs pilot plan to
          start making impact immediately​

Design Sprint​

Tackle a specific HR challenge together

Often day-to-day HR operations limit our bandwidth to tackle some of the more strategic HR challenges Our EX sprint is the high energy push to break through that impasse. Together we tackle your HR challenge and bring it to tangible results quickly! The session is designed to rapidly generate insights and develop potential solutions.

Outcomes:

  • •    Validated improvement opportunities
  • •    Prioritized concept solutions
  • •    Definition of a living labs pilot plan to
          start making impact immediately​

 

​Full EX Project

Embark on an EX design & innovation journey

In 10 steps from the initial challenge to thorough research and employee insights, and ultimately to impactful concept solutions piloted within your organization.

Outcomes:

  • •    Alignment and ownership relevant stakeholders
  • •    Validated improvement opportunities
  • •    Validated concept solutions
  • •    Small-scale real-life pilot
  • •    Follow-up plan
 
 

​Full EX Project

Embark on an EX design & innovation journey

In 10 steps from the initial challenge to thorough research and employee insights, and ultimately to impactful concept solutions piloted within your organization.

Outcomes:

  • •    Alignment and ownership relevant stakeholders
  • •    Validated improvement opportunities
  • •    Validated concept solutions
  • •    Small-scale real-life pilot
  • •    Follow-up plan
 
 

​Full EX Project

Embark on an EX design & innovation journey

In 10 steps from the initial challenge to thorough research and employee insights, and ultimately to impactful concept solutions piloted within your organization.

Outcomes:

  • •    Alignment and ownership relevant stakeholders
  • •    Validated improvement opportunities
  • •    Validated concept solutions
  • •    Small-scale real-life pilot
  • •    Follow-up plan
 

Capability Development

Empower your team with the right skills & mindset

We believe that the biggest impact we can make is by elevating the capabilities of your team and your organization. We tailor our learning programs to fit your specific goals. We offer options from in-depth certification courses to short awareness modules, and we can even create a complete training portfolio for your broader organization to ensure maximum impact.

Outcomes:

  • •    Solid EX skills, mindset & approach
  • •    Common EX language
  • •    Broader organizational & stakeholder
          awareness of the EX mindset & approach

Capability Development

Empower your team with the right skills & mindset

We believe that the biggest impact we can make is by elevating the capabilities of your team and your organization. We tailor our learning programs to fit your specific goals. We offer options from in-depth certification courses to short awareness modules, and we can even create a complete training portfolio for your broader organization to ensure maximum impact.

Outcomes:

  • •    Solid EX skills, mindset & approach
  • •    Common EX language
  • •    Broader organizational & stakeholder
          awareness of the EX mindset & approach

Capability Development

Empower your team with the right skills & mindset

We believe that the biggest impact we can make is by elevating the capabilities of your team and your organization. We tailor our learning programs to fit your specific goals. We offer options from in-depth certification courses to short awareness modules, and we can even create a complete training portfolio for your broader organization to ensure maximum impact.

Outcomes:

  • •    Solid EX skills, mindset & approach
  • •    Common EX language
  • •    Broader organizational & stakeholder
          awareness of the EX mindset & approach

GET IN TOUCH WITH ONE OF OUR EXPERTS: ELMO DIEDERIKS | SENIOR PARTNER & INNOVATION CONSULTANT

Jump on a free intro call today

You can leave your email and phone number below and we’ll be sure to contact you as soon as possible.

We are committed

We consider the topic of Employee Experience fundamental to the ability of organizations to create, deliver and convert value now and in the future. We consider it to be so fundamental that we have a global Employee Experience Design Center in London, where we gather and evolve our knowledge and practical implementation learnings to be able to deliver the best possible Employee Experience Solutions and Training.

Get in touch with our EX Hub

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