Process Innovation

The most impactful and sustainable way to improve employee experience, to ultimately build and maintain a happy efficient workforce, and turn employees into ambassadors. Together, let’s amplify the impact of HR through human-centered design principles, while enhancing the long-term employee experience.

We specialize in creating future-proof, agile organizations by transforming employee experience through impactful and sustainable strategies. We combine Design Thinking with HR expertise to provide your teams with the tools and skills to identify and seize opportunities. By building on your organization’s strengths, we guide you and help you cultivate motivated, innovation-ready teams and foster essential connections, ensuring a thriving employee experience that propels your business forward.

Putting the human factor back into HR.

So, how might we improve your Employee Experience to attract and retain the right talent? Together, we identify key opportunities  & define the steps to viable solutions to bring your Employee Experience to a higher level. Overall, we sow the seeds for a people focused high-performance culture.

What we provide

We work on three levels to enhance your Employee Experience. First, we focus on content, where we combine data and qualitative employee research to identify key opportunities and design viable solutions to elevate your Employee Experience. Second, we build capability by enhancing your team’s skills, enabling them to continually design and improve the Employee Experience in a relevant and responsive manner. Third, we cultivate a culture that fosters a people-focused, innovative, high-performance environment. With our global Employee Experience Center in London, we continually expand our practical expertise for you to leverage.
Services we provide
We work on three levels to enhance your Employee Experience. First, we focus on content, where we combine data and qualitative employee research to identify key opportunities and design viable solutions to elevate your Employee Experience. Second, we build capability by enhancing your team’s skills, enabling them to continually design and improve the Employee Experience in a relevant and responsive manner. Third, we cultivate a culture that fosters a people-focused, innovative, high-performance environment. With our global Employee Experience Center in London, we continually expand our practical expertise for you to leverage.
We work on three levels to enhance your Employee Experience. First, we focus on content, where we combine data and qualitative employee research to identify key opportunities and design viable solutions to elevate your Employee Experience. Second, we build capability by enhancing your team’s skills, enabling them to continually design and improve the Employee Experience in a relevant and responsive manner. Third, we cultivate a culture that fosters a people-focused, innovative, high-performance environment. With our global Employee Experience Center in London, we continually expand our practical expertise for you to leverage.
 

Pictet: Design Thinking in banking to boost innovation


Change and innovation often face resistance in conservative industries. Successful implementation of new ideas requires specific capabilities essential for growth. In this 1-year project, we introduced improved ways of working, like Design Thinking, at Pictet. We facilitated skills such as research design, ideation, prototyping, and collaboration at one of Switzerland's largest banks. Read on to learn more about applying Design Thinking in banking and investment.
Pictet Training
 

Pictet: Design Thinking in banking to boost innovation


Change and innovation often face resistance in conservative industries. Successful implementation of new ideas requires specific capabilities essential for growth. In this 1-year project, we introduced improved ways of working, like Design Thinking, at Pictet. We facilitated skills such as research design, ideation, prototyping, and collaboration at one of Switzerland's largest banks. Read on to learn more about applying Design Thinking in banking and investment.
 

Pictet: Design Thinking in banking to boost innovation


Change and innovation often face resistance in conservative industries. Successful implementation of new ideas requires specific capabilities essential for growth. In this 1-year project, we introduced improved ways of working, like Design Thinking, at Pictet. We facilitated skills such as research design, ideation, prototyping, and collaboration at one of Switzerland's largest banks. Read on to learn more about applying Design Thinking in banking and investment.
 

Cordstrap | Human-centricity in the product creation process


Cordstrap is a leading global company in cargo protection, providing products and solutions that secure all types of cargo on rail, sea, road, and air. As part of its transition from being a product-oriented organization, to becoming solution-focused, Cordstrap is facing a number of challenges involving innovation. To solve this, they decided to develop a new Product Creation Process (PCP) with people at the center. An integrated approach using Design Thinking as a guiding principle is an effective way to design and implement the new PCP. Read on to learn more about applying Design Thinking in innovation.
Cordstrap Training
 

Cordstrap | Human-centricity in the product creation process


Cordstrap is a leading global company in cargo protection, providing products and solutions that secure all types of cargo on rail, sea, road, and air. As part of its transition from being a product-oriented organization, to becoming solution-focused, Cordstrap is facing a number of challenges involving innovation. To solve this, they decided to develop a new Product Creation Process (PCP) with people at the center. An integrated approach using Design Thinking as a guiding principle is an effective way to design and implement the new PCP. Read on to learn more about applying Design Thinking in innovation.
 

Cordstrap | Human-centricity in the product creation process


Cordstrap is a leading global company in cargo protection, providing products and solutions that secure all types of cargo on rail, sea, road, and air. As part of its transition from being a product-oriented organization, to becoming solution-focused, Cordstrap is facing a number of challenges involving innovation. To solve this, they decided to develop a new Product Creation Process (PCP) with people at the center. An integrated approach using Design Thinking as a guiding principle is an effective way to design and implement the new PCP. Read on to learn more about applying Design Thinking in innovation.
 

Bloomberg Philanthropies: Creating new solutions


Every year, Bloomberg Philanthropies organizes the Global Mayor Challenge, where cities develop sustainable solutions for pressing local issues. As Design Thinking consultants, we assisted Rotterdam and Butuan in incorporating human-centered thinking into their final products. Read on to learn more about applying Design Thinking in NGOs.
Bloomberg training
 

Bloomberg Philanthropies: Creating new solutions


Every year, Bloomberg Philanthropies organizes the Global Mayor Challenge, where cities develop sustainable solutions for pressing local issues. As Design Thinking consultants, we assisted Rotterdam and Butuan in incorporating human-centered thinking into their final products. Read on to learn more about applying Design Thinking in NGOs.
 

Bloomberg Philanthropies: Creating new solutions


Every year, Bloomberg Philanthropies organizes the Global Mayor Challenge, where cities develop sustainable solutions for pressing local issues. As Design Thinking consultants, we assisted Rotterdam and Butuan in incorporating human-centered thinking into their final products. Read on to learn more about applying Design Thinking in NGOs.
ING is preparing for future-proof innovation. Therefore, with facilitation by DesignThinkers, we accelerated an innovation process that embeds the users’ perspective in product & service development. As a result, we successfully combined Lean, Agile & Scrum with Design Thinking. In this manner, we empowered ING to bring relevant solutions to the market faster.
ING Training
ING is preparing for future-proof innovation. Therefore, with facilitation by DesignThinkers, we accelerated an innovation process that embeds the users’ perspective in product & service development. As a result, we successfully combined Lean, Agile & Scrum with Design Thinking. In this manner, we empowered ING to bring relevant solutions to the market faster.
ING is preparing for future-proof innovation. Therefore, with facilitation by DesignThinkers, we accelerated an innovation process that embeds the users’ perspective in product & service development. As a result, we successfully combined Lean, Agile & Scrum with Design Thinking. In this manner, we empowered ING to bring relevant solutions to the market faster.

Do you recognize this challenge?

Let’s make your employees happy, today.

Sounds good? Our services can help address your strategic HR challenges.

Our 2-day EX Design Sprint allows us to tackle one of your specific EX-related issues. For a broader assessment, our DT EX Assessment puts the thermometer into your organization, evaluating your EX from both an HR and overall organizational perspective. If your team needs to build foundational EX design skills, our DT EX Training can equip them with the necessary knowledge and mindset. Finally, for a comprehensive EX overhaul, our Full EX Design project guides you through the entire process, working closely with your organization.

Innovation Process Services

 

Design Sprint​

Tackle a specific HR challenge together

Often day-to-day HR operations limit our bandwidth to tackle some of the more strategic HR challenges Our EX sprint is the high energy push to break through that impasse. Together we tackle your HR challenge and bring it to tangible results quickly! The session is designed to rapidly generate insights and develop potential solutions.

Outcomes:

  •     Validated improvement opportunities
  •     Prioritized concept solutions
  •     Definition of a living labs pilot plan to
        start making impact immediately​

 

Design Sprint​

Tackle a specific HR challenge together

Often day-to-day HR operations limit our bandwidth to tackle some of the more strategic HR challenges Our EX sprint is the high energy push to break through that impasse. Together we tackle your HR challenge and bring it to tangible results quickly! The session is designed to rapidly generate insights and develop potential solutions.

Outcomes:

  •     Validated improvement opportunities
  •     Prioritized concept solutions
  •     Definition of a living labs pilot plan to
        start making impact immediately​

 

Design Sprint​

Tackle a specific HR challenge together

Often day-to-day HR operations limit our bandwidth to tackle some of the more strategic HR challenges Our EX sprint is the high energy push to break through that impasse. Together we tackle your HR challenge and bring it to tangible results quickly! The session is designed to rapidly generate insights and develop potential solutions.

Outcomes:

  •     Validated improvement opportunities
  •     Prioritized concept solutions
  •     Definition of a living labs pilot plan to
        start making impact immediately​

 

​Full EX Project

Embark on an EX design & innovation journey

In 10 steps from the initial challenge to thorough research and employee insights, and ultimately to impactful concept solutions piloted within your organization.

Outcomes:

  • Alignment and ownership relevant stakeholders
  • Validated improvement opportunities
  • Validated concept solutions
  • Small-scale real-life pilot
  • Follow-up plan
 
 

​Full EX Project

Embark on an EX design & innovation journey

In 10 steps from the initial challenge to thorough research and employee insights, and ultimately to impactful concept solutions piloted within your organization.

Outcomes:

  • Alignment and ownership relevant stakeholders
  • Validated improvement opportunities
  • Validated concept solutions
  • Small-scale real-life pilot
  • Follow-up plan
 
 

​Full EX Project

Embark on an EX design & innovation journey

In 10 steps from the initial challenge to thorough research and employee insights, and ultimately to impactful concept solutions piloted within your organization.

Outcomes:

  • Alignment and ownership relevant stakeholders
  • Validated improvement opportunities
  • Validated concept solutions
  • Small-scale real-life pilot
  • Follow-up plan
 
 

Capability Development

Empower your team with the right skills & mindset

We believe that the biggest impact we can make is by elevating the capabilities of your team and your organization. We tailor our learning programs to fit your specific goals. We offer options from in-depth certification courses to short awareness modules, and we can even create a complete training portfolio for your broader organization to ensure maximum impact.

Outcomes:

  •     Solid innovation skills, mindset & approach
  •     Common innovation language
  •     Broader organizational & stakeholder
        awareness of the innovation mindset

 

Capability Development

Empower your team with the right skills & mindset

We believe that the biggest impact we can make is by elevating the capabilities of your team and your organization. We tailor our learning programs to fit your specific goals. We offer options from in-depth certification courses to short awareness modules, and we can even create a complete training portfolio for your broader organization to ensure maximum impact.

Outcomes:

  •     Solid innovation skills, mindset & approach
  •     Common innovation language
  •     Broader organizational & stakeholder
        awareness of the innovation mindset

 

Capability Development

Empower your team with the right skills & mindset

We believe that the biggest impact we can make is by elevating the capabilities of your team and your organization. We tailor our learning programs to fit your specific goals. We offer options from in-depth certification courses to short awareness modules, and we can even create a complete training portfolio for your broader organization to ensure maximum impact.

Outcomes:

  •     Solid innovation skills, mindset & approach
  •     Common innovation language
  •     Broader organizational & stakeholder
        awareness of the innovation mindset

 

Assessment

Provide shared insight in your innovation performance

An organization-wide digital survey combined with in-depth interviews provides deep insight into for example your innovation readiness, your team's capabilities or your HR performance. This is a solid basis to define focused improvement initiatives for maximum impact.

Outcomes:

  •     Insight in innovation performance
          against best-in-class
  •     Identification of key improvement
          opportunity areas
  •     Innovation strategy and action plan
          to address these opportunities

 

Assessment

Provide shared insight in your innovation performance

An organization-wide digital survey combined with in-depth interviews provides deep insight into for example your innovation readiness, your team's capabilities or your HR performance. This is a solid basis to define focused improvement initiatives for maximum impact.

Outcomes:

  •     Insight in innovation performance
          against best-in-class
  •     Identification of key improvement
          opportunity areas
  •     Innovation strategy and action plan
          to address these opportunities

 

Assessment

Provide shared insight in your innovation performance

An organization-wide digital survey combined with in-depth interviews provides deep insight into for example your innovation readiness, your team's capabilities or your HR performance. This is a solid basis to define focused improvement initiatives for maximum impact.

Outcomes:

  •     Insight in innovation performance
          against best-in-class
  •     Identification of key improvement
          opportunity areas
  •     Innovation strategy and action plan
          to address these opportunities

GET IN TOUCH WITH ONE OF OUR EXPERTS: ELMO DIEDERIKS | SENIOR PARTNER & INNOVATION CONSULTANT

Jump on a free intro call today

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We are committed

We consider the topic of Employee Experience fundamental to the ability of organizations to create, deliver and convert value now and in the future. We consider it to be so fundamental that we have a global Employee Experience Design Center in London, where we gather and evolve our knowledge and practical implementation learnings to be able to deliver the best possible Employee Experience Solutions and Training.