We conducted a design thinking workshop for some leaders of PwC Nigeria, in partnership with PwC, a global network of firms delivering world-class assurance, tax, and consulting services for businesses. The purpose of the workshop was to design a unique customer experience solution despite the new challenges that covid19 present. We achieved that, with two great concepts and had fun in the process while doing it. We saved some of the highlights to share with you. Working with Online Tools This workshop was unique because it was virtual and also the first time most of the participants will collaboratively work on the Miro Board. The participants learnt how to navigate the Miro board, use post-it notes to layout ideas, add pictures and external files into the boards, lock frames, prototypes, vote on preferred ideas and create new elements on Miro. On Zoom, participants learnt how to use the zoom breakout session, as well as other zoom features that allowed them to converse effectively. It was fun watching people who had little knowledge of these tools use it efficiently to work together. Group Formation & Self Reflection
Figure 1: Team Power Rangers working together with the facilitators on their prototype
To ensure bonding and appreciation of the personalities at the workshop, participants were introduced to the Jeff Degraff Innovation Code who used constructive conflicts as a framework to explains how different thinkers and leaders innovation in an organization. These categories of people were classified into four; Artists, Engineers, Innovators & the Sages. When each participant been classified, the fun part was coming up with a name fit enough for the game. Team 1 was called Power Rangers, and team 2 was called Avengers. It was clear that both teams were heading game on into the workshop. Idea Generation Teammates proceeded to generate ideas that lead to answering the question “how might we…?” Brain dumping is a crucial step in any ideation process. Here, quantity rules over quality, there are no barriers or bias regarding the ideas written as is the name, this is a dumping ground from which rough treasures can be discovered. Participants were encouraged to go for weird, wacky ideas, to write as much as they can in the short time given and to stick to writing one idea per sticky note.
Figure 2: Participants sharing opinions and ideas in the brainstorming process using Zoom
 Team presentation At the end of the workshop, Each group had to choose a representative to pitch to the dragons, a term adopted from the British TV show, The Dragon’s Den. Just like the TV show, each pitch is timed and questions are asked after each session and then our Design Thinkers Coach would then judge each person’s presentation. Every PwC employee had a chance to present and they all received feedback from coaches and their fellow colleagues. Playing Energizers It is hard to keep the energy in a meeting room high when there is no room. This is one unique challenge that we experienced in our virtual workshop, to keep the energy vibrant we introduced tea breaks and energizers. Some activities were short & precise, like talking about an item in your room, others were intense & required body movement. When you work on your screen for hours. It is always a good idea to leave you sit and jump, jump, jump
Figure 3: Dr Robert, a Facilitator, playing the role of a successful design thinking graduate in one of the energizers during the workshop
Building Prototypes In our physical workshops, we use legos, plasters, cardboards and fancy pens to build simple prototypes that can depict the prototypes they came up with. How do you come up with a prototype while working online?  That is a major issue that the teammates thought would be a restriction. Thankfully with Zoom, teams can use sticky notes and other tools to design digital prototypes.
Figure 4: A sample of Smart Work, a prototype built by one of the teams using Miro board
For example, Team Power Rangers were able to use photo screen mockups to show how their productivity app, SmartWork works on the phone.  This display prototype gives a clearer picture of how Smartwork will motivate Jessica to complete her tasks & projects on time and therefore achieve a better work-life balance Closing the Workshop in Grand Style
Figure 5: A successful completion of the workshop and a celebration in grand style
To celebrate the end of a 6 days intensive workshop, participants take pictures online, and add graphic fireworks with cheers and congratulatory messages. Lastly, each teammate engages in a game of finding their hidden treasure. As they unlock each precious metal. They find their certificates, proof that they understand design thinking tools and they completed all sessions. We are living in an unprecedented era of online collaboration, coordination and creation, all kinds of people are coming together to not just work but co-create online.We put together the highlights of the workshop here as proof that teams can work together using design thinking tools, apply the right mindset and create epic solutions that can drive innovation in these times. We hope you consider what design thinking would do for your organization and trust that great workshops are not a function of space but of people. We want to understand your most important business needs, talk to us today by filling this form, to help us design with you an experience that delights your customer. If you would like to partner with us to deliver affordable design thinking packages to entrepreneurs, reach out to us at: nigeria@designthinkersacademy.com Favour Onukogu Innovation Analyst, DesignThinkersAcademy

Favour is a content writer, products person and a design thinking practitioner. She is passionate about using user behaviour to transform products that meet business expectations. In her free time, she manages a personal blog herownhero.com.ng and volunteers for women deliver to educate women of opportunities in tech.

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