DT for Start-ups

Do start-ups need Design Thinking?

Most startups came into being because of the thirst to convert problems to opportunities. Some of these problems are novel therefore making proposed solutions/offerings by start-ups hypothetical.  Startups ideas are built on theory, the actual testing ground is usually when the customers have a feel of the solution when it addresses customer’s pain points. A solution that fails to resonate with customers could be fatal for the startup. The uncertainties and complexities in the hyper-competitive environment are major reasons why 90% of startups fail within their first five years of existence. How could human-centred design help startups to navigate the ambiguity, understand customers’ pain points, develop solutions that alleviate the problem and build a culture that delights both the employees and the customers?

DT in Financial Services

How can we support ING in a human-centred way improving services in the financial industry?

ING is preparing for the future whatever the speed of change. With facilitation of DesignThinkers we accelerated an innovation process that embeds the users’ perspective in product & service development and successfully combining Lean, Agile & Scrum with Design Thinking. In order to enable ING to bring relevant solutions to the market faster.

ACCELERATORS, CAPABILITY & TEAM BUILDING
1000+ PEOPLE REACHED
THE NETHERLANDS, SPAIN, GERMANY & ROMANIA

DT in HR for Beverage Industry

How can we support the Global Coca-Cola HR Department in redesigning its employee services?

DesignThinkers facilitated the redesign of Coca-Cola HR & the employee ecosystem. How can we demonstrate a human touch in the digital world we work in? Resulting in improved service scenarios for hiring and on-boarding for new Coca-Cola employees worldwide. The main outcome is a set of prototypes & roadmaps on how to implement these pilots.

ACCELERATORS, PROCESS DESIGN & REMOTE COACHING
500+ PEOPLE REACHED
EMEA, USA & BALTIC STATES

CJM for Hospitality Services

How can we improve the service delivery by using customer journey mapping as a redesigning tool?

The main objective for DesignThinkers included training and coaching a team of marketing specialists and managers of MOS Burger. Providing facilitation for qualitative research in a co-creation setting and designing new innovative future customer journey scenarios. To underpin its focus on helping the Taiwanese service industry become more innovative.

QUALITATIVE RESEARCH & CJM DEVELOPMENT
500+ PEOPLE REACHED
TAIWAN & JAPAN

Human-Centered HR Approach

How can we stimulate a human-centred attitude within Randstad to optimize client relationships?

Randstad brings clients back in the spotlight by opening The Kitchen, a creative space where employees can experiment with various ingredients to optimise the customer experience. Cooperation with DesignThinkers led to a solid foundation for a tailor-made training programme, including toolkit, followed by a long-term strategy and coaching on the job.

CREATIVE SPACE, CAPABILITY BUILDING & IMPLEMENTATION
350+ PEOPLE REACHED
THE NETHERLANDS

Case: Cartier

How can we improve the employee experience of Cartier by adapting their working environment to their functional x emotional needs?

DesignThinkers Academy and Cartier worked together on a project closely related to the employee experience: the working environment. Cartier Benelux is based in one prestigious building in the center of Amsterdam.

5 DAY WORKSHOP
15 PARTICIPANTS
AMSTERDAM